PRIVACY POLICY
ISOLELLA
isolellathelabel.com
At Isolella, the protection of your personal data is a priority. This privacy policy aims to transparently inform you about how we collect, use, and protect your data when you visit or make a purchase on isolellathelabel.com.
1. Data Controller
The data controller for your personal data is:
– Company: ISOLELLA SASU
– Registered office: 8 Rue de Mulhouse, 75002 Paris, France
– SIREN: 103 534 509
– Contact: contact@isolellathelabel.com
2. Data Collected
2.1 Data you provide directly to us
When you browse and make purchases on our site, we may collect the following data:
– First name and last name
– Email address
– Delivery and/or billing postal address
– Phone number
– Payment data (processed directly by our secure providers: Stripe, PayPal, Shopify Payments — we do not store any bank data)
– Order history
2.2 Automatically collected data
When you visit the site, certain data is automatically collected via cookies and analytical tools:
– IP address
– Browser type and version
– Pages visited and browsing duration
– Traffic source (direct access, social networks, search engine)
3. Purposes and legal bases of processing
– Contract performance – Processing and shipping of your orders
– Contract performance – Management of your customer account and after-sales service
– Contract performance – Sending transactional communications (order confirmation, delivery tracking)
– Consent – Sending newsletters and commercial offers (only with your consent)
– Legitimate interest – Website improvement and statistical audience analysis
– Legal obligation – Compliance with our legal and accounting obligations
4. Retention Period
– Order and billing data: 10 years (legal accounting obligations)
– Customer account data: until account deletion or 3 years of inactivity
– Browsing data (cookies): maximum 13 months
– Data for commercial prospecting purposes: 3 years from the last contact
5. Data Recipients
Your personal data is exclusively intended for ISOLELLA SASU and its technical subcontractors strictly necessary for the operation of the service:
– Shopify Inc. — online store hosting and management
– Stripe — secure credit card payment processing
– PayPal — secure PayPal payment processing
– Logistics providers and carriers — order shipping
Your data is never sold or rented to third parties for commercial purposes.
6. Transfers outside the European Union
Some of our providers (notably Shopify Inc., headquartered in Canada) may process your data outside the European Union. These transfers are governed by appropriate safeguards compliant with the GDPR (standard contractual clauses of the European Commission or adequacy decision).
7. Your Rights
In accordance with the GDPR and the "Loi Informatique et Libertés" (French Data Protection Act), you have the following rights regarding your personal data:
– Right of access: obtain a copy of your data
– Right of rectification: correct inaccurate or incomplete data
– Right to erasure: request the deletion of your data
– Right to restriction of processing: restrict the use of your data
– Right to data portability: receive your data in a structured format
– Right to object: object to processing based on legitimate interest or for prospecting purposes
– Right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal
To exercise your rights, send your request by email to: contact@isolellathelabel.com. We commit to responding within one (1) month. In case of an unsatisfactory response, you can lodge a complaint with the CNIL: www.cnil.fr.
8. Cookies
8.1 What is a cookie?
A cookie is a small text file placed on your device (computer, smartphone, tablet) when you visit our site. It allows us to remember information related to your browsing.
8.2 Cookies used on isolellathelabel.com
– Strictly necessary cookies: essential for the proper functioning of the site (shopping cart, session, security). They do not require your consent.
– Performance and analytics cookies: audience measurement and browsing statistics (e.g., Google Analytics). Subject to your consent.
– Personalization cookies: remembering your preferences. Subject to your consent.
– Third-party payment-related cookies: deposited by Stripe, PayPal, and Shopify Payments when processing your order.
8.3 Managing your cookies
You can accept or refuse non-essential cookies via the cookie management banner displayed during your first visit. You can also configure your browser to block or delete cookies at any time. Disabling certain cookies may affect the proper functioning of the site.
9. Security
ISOLELLA SASU implements appropriate technical and organizational measures to protect your personal data against loss, destruction, alteration, unauthorized access, or disclosure. Payment transactions are fully encrypted via SSL/TLS protocols.
10. Changes to this policy
ISOLELLA SASU reserves the right to modify this privacy policy at any time, notably to comply with any legal or regulatory changes. The date of the last update is indicated at the bottom of the page. We encourage you to consult this page regularly.
Last updated: April 2026
